Service Scheduling & Customer Care Coordinator

Esler Companies; Oklahoma City (OK); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Bonus opportunities

401k with employer match up to 6%

Paid Time Off

Company Holidays

Paid Volunteer Time

Tuition Reimbursement

Job summary

Esler Companies – Renewal by Andersen in Oklahoma City is seeking an experienced Customer Service Coordinator to support our Service team. You will manage service scheduling for technicians, quote parts and labor for non-warranty work, and ensure customers are informed throughout the process to boost satisfaction.

You will verify that payments are received before work is ordered or scheduled, document every action, and collaborate with teammates to resolve issues.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Able to work independently and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Able to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Document at every point of action and customer contact.
• Scan service orders and confirmations into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Typing

Phone handling

Adaptability

Operations knowledge

Tools

MS Office

Excel

Job description

Esler Companies – Renewal by Andersen in Oklahoma City is seeking an experienced Customer Service Coordinator to support our Service team. You will manage service scheduling for technicians, quote parts and labor for non-warranty work, and ensure customers are informed throughout the process to boost satisfaction.

You will verify that payments are received before work is ordered or scheduled, document every action, and collaborate with teammates to resolve issues.