Service Scheduler & Customer Care Pro

Esler Companies | Renewal by Andersen; Tempe (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Performance Based Bonus Potential

Tuition Reimbursement

401k with 50% match up to 6% of your

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies | Renewal by Andersen is seeking an experienced Customer Service Coordinator to join the Service team in Tempe, AZ. You will handle scheduling, quotes for parts and labor, and ensure payment verification for billable work while providing world-class customer service to homeowners.

You will maintain technician schedules, document actions, and adapt to a fast-changing environment, contributing to a positive customer experience post-installation.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Excel

Typing

Adaptability

Operations knowledge

Tools

MS Office Suite

Excel

Job description

Esler Companies | Renewal by Andersen is seeking an experienced Customer Service Coordinator to join the Service team in Tempe, AZ. You will handle scheduling, quotes for parts and labor, and ensure payment verification for billable work while providing world-class customer service to homeowners.

You will maintain technician schedules, document actions, and adapt to a fast-changing environment, contributing to a positive customer experience post-installation.