Post-Install Customer Care Specialist

Renewal by Andersen Corporation; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k 50% match up to 6%

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies – Renewal by Andersen is seeking a Customer Care Specialist to engage customers after installation, ensuring smooth delivery and addressing issues. You will manage project back-ends, secure timely completions, and collect feedback for continuous improvement.

Role emphasizes building rapport in a sales-oriented environment, strong MS Office usage, and meticulous documentation and follow-up with cross-functional teams.

Qualifications

• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with repeat/referral business with ability to build rapport.
• BA/BS degree or equivalent job experience is required.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and basic computer skills.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and address post-install issues or concerns.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Relay customer information to other departments as needed and follow up on the customer’s behalf.
• Solicit online reviews from customers via phone conversations and email.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication

Organization

MS Office familiarity

Education

BA/BS degree or equivalent

Tools

MS Office

Excel

Email

PCS

iPad

Job description

Esler Companies – Renewal by Andersen is seeking a Customer Care Specialist to engage customers after installation, ensuring smooth delivery and addressing issues. You will manage project back-ends, secure timely completions, and collect feedback for continuous improvement.

Role emphasizes building rapport in a sales-oriented environment, strong MS Office usage, and meticulous documentation and follow-up with cross-functional teams.