Post-Install Customer Experience Specialist

Renewal by Andersen; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid Time Off

Holidays

Volunteer Time Off

Job summary

Esler Companies – Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team. You will be a post-installation point of contact to improve the customer experience throughout the project lifecycle.

Responsibilities include contacting customers after installation, guiding issues to resolution, managing back-end project details, and collecting feedback via surveys and calls. You will also coordinate with sales and production to relay information.

Qualifications

• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Relay customer information to other departments as needed and follow up on the customer’s behalf.
• Solicit online reviews from customers via phone conversations and email.

Skills

Customer service

Sales environment experience

Communication skills

Organizational skills

Microsoft Office proficiency

Excel

Email

iPad basics

Education

BA/BS degree or equivalent

Tools

MS Office Suite

Excel

Email

PCS

iPad functions

Job description

Esler Companies – Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team. You will be a post-installation point of contact to improve the customer experience throughout the project lifecycle.

Responsibilities include contacting customers after installation, guiding issues to resolution, managing back-end project details, and collecting feedback via surveys and calls. You will also coordinate with sales and production to relay information.