Post-Install Care & Projects Specialist

Andersen Corp.; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of your 1

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies, Renewal by Andersen, is seeking a Customer Service Coordinator to ensure post-installation success and drive a superior customer experience. You will manage project back-ends to meet timelines and close out tasks with customers by the next business day, collecting feedback for improvements and recognition.

The role involves relaying customer needs to sales and production, soliciting reviews, and maintaining accurate files. Strong MS Office and communication skills are essential.

Qualifications

• BA/BS degree or equivalent job experience required.
• Customer service experience or equivalent knowledge and skills.
• Experience in a sales environment with ability to secure repeat/referral business.
• Excellent communication and organizational skills.

Responsibilities

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for post-install issues or concerns.
• Manage back-end aspects of projects to ensure first time completion within provided timelines.
• Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
• Relay customer information to other departments as needed while following up on behalf of the customer; provide feedback to sales and production management.
• Solicit online reviews from customers via phone and email.
• Scan service orders and confirmations into the correct customer's electronic file.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Microsoft Office

Excel proficiency

iPad familiarity

Email proficiency

Team collaboration

Education

BA/BS degree or equivalent

Tools

PCS

PCS familiarity

Job description

Esler Companies, Renewal by Andersen, is seeking a Customer Service Coordinator to ensure post-installation success and drive a superior customer experience. You will manage project back-ends to meet timelines and close out tasks with customers by the next business day, collecting feedback for improvements and recognition.

The role involves relaying customer needs to sales and production, soliciting reviews, and maintaining accurate files. Strong MS Office and communication skills are essential.