Customer Experience Specialist — Post-Install

Esler Companies | Renewal by Andersen; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your/1

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies – Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team. You will be the post-install point of contact, guiding customers through the lifecycle of their project and ensuring a seamless experience.

In this role, you will follow up on installations, manage back-end project tasks, collect feedback, and coordinate with sales and production to drive continuous improvement.

Qualifications

• Customer Service experience or equivalent knowledge and skills.
• Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
• BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.
• Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
• Excellent communication and organizational skills to follow through with customer resolution.

Responsibilities

• Contact customers post-installation to ensure satisfaction and address post-install issues.
• Manage back-end project aspects to guarantee first-time completion within timelines.
• Close out projects with customers by next business day and collect feedback.
• Relay customer information to other departments and provide feedback to sales/production.
• Solicit online reviews via calls and email.
• Scan service orders and confirmation into the correct file.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Education

BA/BS degree or equivalent

Tools

MS Office Suite

Excel

Email

PCS

iPad functions

Job description

Esler Companies – Renewal by Andersen is seeking an experienced Customer Care Specialist to join our Service team. You will be the post-install point of contact, guiding customers through the lifecycle of their project and ensuring a seamless experience.

In this role, you will follow up on installations, manage back-end project tasks, collect feedback, and coordinate with sales and production to drive continuous improvement.