Post-Install Customer Care Pro

Esler Companies; Smithfield (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of annual

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies is seeking an experienced Customer Care Specialist to join our Service team. You will be a key post-install point of contact, ensuring smooth project completion and high customer satisfaction across Renewal by Andersen services.

You will manage back-end project details, drive timely closeouts, and relay feedback to other departments. Strong communication and organization are essential to secure repeat business and referrals.

Qualifications

• Customer service experience or equivalent knowledge.
• Experience in a sales environment with repeat/referral business and strong rapport-building.
• BA/BS degree or equivalent; customer relations/business management background preferred.
• Proficiency in MS Office, Excel, email, and iPad/PCS functions.
• Excellent communication and organizational skills for resolving customer issues.

Responsibilities

• Follow up with customers post-installation to ensure satisfaction and address issues.
• Manage back-end project aspects to meet timelines on first pass.
• Close projects by next business day and collect feedback for recognition or improvement.
• Relay customer feedback to relevant departments and follow up as needed.
• Solicit online reviews via phone and email.
• Scan orders and confirmations into the customer's file.
• Other duties as assigned.

Skills

Customer service

Sales experience

Excellent communication

MS Office Suite

Email

Education

BA/BS degree or equivalent

Tools

MS Office

Excel

Email

iPad functions

Job description

Esler Companies is seeking an experienced Customer Care Specialist to join our Service team. You will be a key post-install point of contact, ensuring smooth project completion and high customer satisfaction across Renewal by Andersen services.

You will manage back-end project details, drive timely closeouts, and relay feedback to other departments. Strong communication and organization are essential to secure repeat business and referrals.