HVAC Service Coordinator: Elite Scheduling & CX

Larson Air Conditioning; Scottsdale (AZ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and retirement plans

Professional development

Collaborative team environment

Job summary

Larson Air Conditioning in Scottsdale, AZ is seeking an HVAC Service Coordinator to join our organized team. You will manage schedules, communicate with customers and internal teams, and ensure world-class service through meticulous follow-up and CRM accuracy.

The role emphasizes multitasking, outstanding communication, and a detailed approach to appointments, dispatch, and service records, with opportunities for growth through professional development and a collaborative culture.

Qualifications

• High school diploma or equivalent; associate's degree or technical certification is a plus.
• Proven experience in project coordination or administrative roles, preferably within HVAC or construction.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Excellent communication skills, both written and verbal, to interact with internal teams, clients and vendors.
• Proficient in scheduling and documentation tools (e.g., ServiceTitan, MS Excel, Word).
• Knowledge of HVAC systems and installation processes is advantageous but not required.
• Detail-oriented with a commitment to accuracy in maintaining records and service documentation.

Responsibilities

• Provide fast and friendly customer service.
• Answer inbound calls to schedule appointments and provide information.
• Make outbound calls to schedule appointments and provide information.
• Coordinate appointments and optimize scheduling in accordance with the Company's objectives.
• Monitor and reply to website contact forms, online service requests, and chat messaging.
• Monitor and reply to shared service department inbox.
• Be well-versed in the Company's CRM software and learn new releases quickly.
• Be highly proficient in the Company's appointment processes as it relates to various job types.
• Be relentless and thorough in the pursuit to provide a five-star experience.
• Monitor the dispatch board to identify availability and optimize capacity.
• Proactively communicate with customers regarding technician timeframes.
• Maintain accurate and up-to-date customer records in the Company's CRM.
• Perform happy calls.
• Deescalate and solve customer concerns.
• Sell memberships and schedule recurring appointments.
• Work with Service, Warehouse, and Install departments for shared goals.
• Other duties as assigned.

Education

High school diploma

Associate's degree or technical certification

Tools

ServiceTitan

Microsoft Excel

Microsoft Word

Job description

Larson Air Conditioning in Scottsdale, AZ is seeking an HVAC Service Coordinator to join our organized team. You will manage schedules, communicate with customers and internal teams, and ensure world-class service through meticulous follow-up and CRM accuracy.

The role emphasizes multitasking, outstanding communication, and a detailed approach to appointments, dispatch, and service records, with opportunities for growth through professional development and a collaborative culture.