Service Scheduler & Customer Care Coordinator - Tampa

Ed Morse Ford Muscatine; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401K match

Health benefits

Dental

Vision

Telemedicine

Paid training

Vacation pay

Sick pay

Paid holidays

Vehicle discounts

Referral program

Education programs

Job summary

Ed Morse Automotive Group is seeking a Service Scheduler Coordinator in Tampa, FL to handle inbound service inquiries, schedule appointments, and support our fast-paced call-center team. You will log customer data and help drive dealership traffic.

Ideal candidates have call center or automotive experience, are bilingual (English/Spanish) preferred, and demonstrate strong communication, dependability, and a proactive, goal-oriented attitude. Benefits and advancement opportunities are available.

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred; Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personality
• Dependable and punctual; process-driven, coachable and trainable
• Strong computer and Internet skills; able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check and drug test
• Motivated by reaching and exceeding goals

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers; respond to customer emails and chats; confirm appointments and reschedule missed appointments.
• Log customer information and purifyCRM; responsible for helping to drive traffic to our dealerships

Skills

Call center experience

Bilingual English

Spanish language

Communication skills

Customer service mindset

Self-motivated

Dependable

Punctual

Process-driven

Coachable

Trainable

Computer skills

Rotating Saturdays

Background check

Drug test

Goal oriented

Job description

Ed Morse Automotive Group is seeking a Service Scheduler Coordinator in Tampa, FL to handle inbound service inquiries, schedule appointments, and support our fast-paced call-center team. You will log customer data and help drive dealership traffic.

Ideal candidates have call center or automotive experience, are bilingual (English/Spanish) preferred, and demonstrate strong communication, dependability, and a proactive, goal-oriented attitude. Benefits and advancement opportunities are available.