Service Appointment Coordinator – CRM & Customer Experience Lead

ED MORSE AUTOMOTIVE GROUP; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hands on Training

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Professional Work Environment

Team Lunches

Bonus Opportunities

Uncapped Commission

Weekly Pay

Snacks and Coffee

Job summary

Ed Morse Automotive Group in Tampa, FL is seeking a Service Appointment Coordinator to engage with customers by phone and schedule appointments for our sales team. You will provide clear information on services and offers, and maintain accurate CRM records of interactions and appointments.

The role emphasizes teamwork with the sales department and a focus on meeting appointment targets while delivering excellent customer service in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Comfortable using a computer and CRM software.

Responsibilities

• Engage with potential customers via phone to understand their automotive needs.
• Schedule appointments for our sales team based on customer availability and dealership capacity.
• Provide clear and concise information about our services and current offers.
• Maintain accurate records of customer interactions and appointments in our CRM system.
• Collaborate effectively with the sales department to ensure a smooth handover of leads.
• Strive to exceed appointment setting goals while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Phone etiquette

Scheduling

Organizational skills

Education

High school diploma

Tools

CRM software

MS Office

Job description

Ed Morse Automotive Group in Tampa, FL is seeking a Service Appointment Coordinator to engage with customers by phone and schedule appointments for our sales team. You will provide clear information on services and offers, and maintain accurate CRM records of interactions and appointments.

The role emphasizes teamwork with the sales department and a focus on meeting appointment targets while delivering excellent customer service in a fast-paced dealership environment.