Bilingual Automotive Appointment Scheduler – Fast-Paced

Ed Morse Ford Muscatine; Delray Beach (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401K with match

Health benefits

Paid training

Vacation and sick pay

Employee purchase program

Job summary

Ed Morse Automotive Group in Delray Beach, FL is hiring an Appointment Scheduling Specialist to join our fast-paced, call-center team. You will handle inbound service inquiries, confirm and reschedule appointments, and help drive traffic to our dealerships.

We value reliable, friendly, and professional individuals who communicate well, are bilingual in English and Spanish, and can commit to a 40-hour week with rotating Saturdays. Experience in call centers or automotive settings is preferred.

Qualifications

• Call Center and/or automotive experience preferred.
• Bilingual English and Spanish preferred; strong written and verbal communication.
• Energetic, well-spoken and have a passion for delivering excellent customer service.
• Confident and go-getter personality.
• Must be dependable and punctual; must be process-driven, coachable, and trainable.
• Strong computer and Internet skills; able to commit 40-hour weekly with rotating Saturdays.
• Must pass a background check and drug test.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers; respond to emails and chats; confirm and reschedule appointments.
• Log customer information in purifyCRM; responsible for helping to drive traffic to our dealerships.

Skills

Call center experience

Automotive knowledge

Bilingual (English/Spanish)

Strong written/verbal communication

Energetic and well-spoken

dependable and punctual

Process-driven and trainable

Clean background and drug test clear

Willing to work 40 hours weekly incl.

Tools

CRM software

Job description

Ed Morse Automotive Group in Delray Beach, FL is hiring an Appointment Scheduling Specialist to join our fast-paced, call-center team. You will handle inbound service inquiries, confirm and reschedule appointments, and help drive traffic to our dealerships.

We value reliable, friendly, and professional individuals who communicate well, are bilingual in English and Spanish, and can commit to a 40-hour week with rotating Saturdays. Experience in call centers or automotive settings is preferred.