Bilingual Automotive Service Scheduler (Tampa)

Morse Operations, Inc; Delray Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K match up to 6%

Health benefits

Paid training

Vacation and sick pay

Holidays

Employee purchase program

Job summary

Ed Morse Automotive Group in Tampa, FL is seeking a Service Scheduler Coordinator to manage inbound service inquiries, confirm appointments, and coordinate with customers across channels in a fast-paced call-center setting. You will follow scripts, log customer information in purifyCRM, and drive dealership traffic.

Bilingual English and Spanish is preferred; reliability, punctuality, and a goal-driven attitude are essential.

Qualifications

• Call Center and/or automotive experience preferred.
• Bilingual English and Spanish preferred; strong written and verbal communication.
• Energetic, well-spoken and customer-focused.
• Must be dependable, punctual and process-driven.

Responsibilities

• Handle inbound service inquiries promptly and professionally per script.
• Make outbound follow-up calls; respond to emails and chats; confirm or reschedule appointments.
• Log customer information in purifyCRM and support dealership traffic.

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Punctual and dependable

Customer service oriented

Goal oriented

Coachable

Computer skills

Tools

CRM software

Job description

Ed Morse Automotive Group in Tampa, FL is seeking a Service Scheduler Coordinator to manage inbound service inquiries, confirm appointments, and coordinate with customers across channels in a fast-paced call-center setting. You will follow scripts, log customer information in purifyCRM, and drive dealership traffic.

Bilingual English and Spanish is preferred; reliability, punctuality, and a goal-driven attitude are essential.