Service Schedule Coordinator - Tampa, FL

Morse Operations, Inc; Delray Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K match up to 6%

Health benefits

Paid training

Vacation and sick pay

Holidays

Employee purchase program

Job summary

Ed Morse Automotive Group in Tampa, FL is seeking a Service Scheduler Coordinator to manage inbound service inquiries, confirm appointments, and coordinate with customers across channels in a fast-paced call-center setting. You will follow scripts, log customer information in purifyCRM, and drive dealership traffic.

Bilingual English and Spanish is preferred; reliability, punctuality, and a goal-driven attitude are essential.

Qualifications

• Call Center and/or automotive experience preferred.
• Bilingual English and Spanish preferred; strong written and verbal communication.
• Energetic, well-spoken and customer-focused.
• Must be dependable, punctual and process-driven.

Responsibilities

• Handle inbound service inquiries promptly and professionally per script.
• Make outbound follow-up calls; respond to emails and chats; confirm or reschedule appointments.
• Log customer information in purifyCRM and support dealership traffic.

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Punctual and dependable

Customer service oriented

Goal oriented

Coachable

Computer skills

Tools

CRM software

Job description

Service Scheduler Coordinator

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Scheduler Coordinator - Tampa, FLto join our Ed Morse team. We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers,

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers Respond to customer emails and chats Confirm appointments and reschedule missed appointments.
• Log customer information and purifyCRM Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident andgo-getter personality
• Must be dependable and punctual Must be process-driven,coachable, and trainable
• Strong computer and Internet skills Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer