Customer-Focused Service Appointment Coordinator

The Juris Agency; Delray Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Professional Work Environment

Snacks and Coffee

Team Lunches

Bonus Opportunities

Uncapped Commission

Job summary

Ed Morse Automotive Group in Delray Beach, FL is seeking a Service Appointment Coordinator who will be the first point of contact for customers, guiding them with a warm voice and helpful attitude to ensure a great experience.

You'll answer calls, provide product/service information, assist with inquiries and document interactions, while working with the team to maintain high customer satisfaction in a fast-paced, professional environment.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with computers and basic software applications.
• Ability to multitask and manage time effectively.
• Positive and customer-oriented attitude.
• Previous call center or customer service experience is a plus.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with inquiries, requests, and issue resolution.
• Document customer interactions and transactions accurately.
• Follow communication guidelines and protocols.
• Collaborate with team members to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Computer literacy

Multitasking

Customer-centric attitude

Call center experience

Education

High school diploma

Job description

Ed Morse Automotive Group in Delray Beach, FL is seeking a Service Appointment Coordinator who will be the first point of contact for customers, guiding them with a warm voice and helpful attitude to ensure a great experience.

You'll answer calls, provide product/service information, assist with inquiries and document interactions, while working with the team to maintain high customer satisfaction in a fast-paced, professional environment.