Service Appointment Coordinator | Customer Service Pro

ED MORSE AUTOMOTIVE GROUP; Brandon (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Weekly Pay

401k with company match

Six Paid Holidays each calendar year

Fantastic Employee Purchase Program -…

Employee Referral Program - Get reward

Ed Morse Cares community involvement

Job summary

Ed Morse dealership in Brandon, FL. is hiring a Customer Service Representative / Service Appointment Coordinator to be the welcoming voice and organizer for our busy service department.

You will guide customers through scheduling their vehicle service with a positive, helpful attitude. Responsibilities include handling calls, arranging appointments, and keeping accurate records while communicating clearly about service details and timelines.

Qualifications

• Bilingual in English and Spanish preferred.
• Proven experience in customer service or appointment setting.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule service appointments for customers with accuracy and efficiency.
• Communicate service details, estimated times, and special instructions clearly.
• Coordinate with the service department to manage the appointment schedule.
• Address customer inquiries with empathy and solutions-focused approach.
• Maintain detailed records of all customer interactions and appointments.

Job description

Ed Morse dealership in Brandon, FL. is hiring a Customer Service Representative / Service Appointment Coordinator to be the welcoming voice and organizer for our busy service department.

You will guide customers through scheduling their vehicle service with a positive, helpful attitude. Responsibilities include handling calls, arranging appointments, and keeping accurate records while communicating clearly about service details and timelines.