Service Schedule Coordinator - Tampa, FL

Ed Morse Ford Muscatine; Tampa (FL); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

401K match

Health benefits

Dental

Vision

Telemedicine

Paid training

Vacation pay

Sick pay

Paid holidays

Vehicle discounts

Referral program

Education programs

Résumé du poste

Ed Morse Automotive Group is seeking a Service Scheduler Coordinator in Tampa, FL to handle inbound service inquiries, schedule appointments, and support our fast-paced call-center team. You will log customer data and help drive dealership traffic.

Ideal candidates have call center or automotive experience, are bilingual (English/Spanish) preferred, and demonstrate strong communication, dependability, and a proactive, goal-oriented attitude. Benefits and advancement opportunities are available.

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred; Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personality
• Dependable and punctual; process-driven, coachable and trainable
• Strong computer and Internet skills; able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check and drug test
• Motivated by reaching and exceeding goals

Responsabilités

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers; respond to customer emails and chats; confirm appointments and reschedule missed appointments.
• Log customer information and purifyCRM; responsible for helping to drive traffic to our dealerships

Connaissances

Call center experience

Bilingual English

Spanish language

Communication skills

Customer service mindset

Self-motivated

Dependable

Punctual

Process-driven

Coachable

Trainable

Computer skills

Rotating Saturdays

Background check

Drug test

Goal oriented

Description du poste

Service Scheduler Coordinator

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Scheduler Coordinator - Tampa, FLto join our Ed Morse team. We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers,

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers Respond to customer emails and chats Confirm appointments and reschedule missed appointments.
• Log customer information and purifyCRM Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident andgo-getter personality
• Must be dependable and punctual Must be process-driven,coachable, and trainable
• Strong computer and Internet skills Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer