Service Scheduler & Client Care Coordinator

Johnson Controls, Inc.; Huntington Beach (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Medical/dental/vision insurance

401(k) with company match

Wellness program

Referral bonuses

Job summary

Johnson Controls in Huntington Beach is hiring an office-based Scheduler/Service Coordinator. You will optimize service schedules, ensure customer commitments are met, and assist with billing and on-hold resolutions. Proficiency with ACE/Oracle and strong Excel skills are preferred.

The role emphasizes organization, multi-tasking, and clear customer communication in a fast-paced environment, with competitive hourly pay and comprehensive benefits.

Qualifications

• 3-5 years of strong customer service background.
• Excellent communication skills.
• Strong organization and multi-tasking in a fast-paced environment.
• Prior work as a Fleet scheduler or Service coordinator is helpful.
• Proficient in MS Office, especially Excel, and ACE/Oracle systems.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Handle billing and on-hold resolution as needed.
• Use Oracle ACE to assign calls to technicians based on skills and availability.
• Communicate status and resolve issues with customers and field staff.
• Monitor branch activity and drive improvements with management.
• Prioritize scheduling backorders and reassign work to balance workload.

Skills

Customer service

Communication skills

Organization

Multi-tasking

MS Office

Fleet scheduler experience

Education

Associates or Bachelor's degree preferred

Tools

ACE/Oracle

Job description

Johnson Controls in Huntington Beach is hiring an office-based Scheduler/Service Coordinator. You will optimize service schedules, ensure customer commitments are met, and assist with billing and on-hold resolutions. Proficiency with ACE/Oracle and strong Excel skills are preferred.

The role emphasizes organization, multi-tasking, and clear customer communication in a fast-paced environment, with competitive hourly pay and comprehensive benefits.