Client Resource Coordinator 2

STR Johnson Controls Fire Protection LP; Huntington Beach (CA); In loco; USD 34.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive starting pay

Paid training

Medical/dental/vision insurance

401(k) with company match

Wellness program

Referral bonuses

Descrizione del lavoro

Johnson Controls in Huntington Beach is hiring an office-based Scheduler/Service Coordinator. You will optimize service schedules, ensure customer commitments are met, and assist with billing and on-hold resolutions. Proficiency with ACE/Oracle and strong Excel skills are preferred.

The role emphasizes organization, multi-tasking, and clear customer communication in a fast-paced environment, with competitive hourly pay and comprehensive benefits.

Competenze

• 3-5 years of strong customer service background.
• Excellent communication skills.
• Strong organization and multi-tasking in a fast-paced environment.
• Prior work as a Fleet scheduler or Service coordinator is helpful.
• Proficient in MS Office, especially Excel, and ACE/Oracle systems.

Mansioni

• Schedule and optimize service work to meet customer commitments.
• Handle billing and on-hold resolution as needed.
• Use Oracle ACE to assign calls to technicians based on skills and availability.
• Communicate status and resolve issues with customers and field staff.
• Monitor branch activity and drive improvements with management.
• Prioritize scheduling backorders and reassign work to balance workload.

Conoscenze

Customer service

Communication skills

Organization

Multi-tasking

MS Office

Fleet scheduler experience

Formazione

Associates or Bachelor's degree preferred

Strumenti

ACE/Oracle

Descrizione del lavoro

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do:

• This position will be responsible for the scheduling and optimization of service work.
• The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.
• Will also handle some billing and on hold resolution.

How you will do it:

• Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
• Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues.
• Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• All other duties as assigned.

What we look for:

• Required - The role is currently office-based.
• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator, very helpful.
• Strong MS Office skills, specifically with Excel
• Preferred Associates or Bachelor’s preferred
• Experience working in a SimplexGrinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.