Service Scheduler & Billing Coordinator

Johnson Controls International; Huntington Beach (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Medical/Dental/Vision insurance

401(k) savings plan with company match

Wellness Program

Referral Bonuses

Life Insurance

Job summary

Johnson Controls, Inc. in Huntington Beach, CA, is seeking a Scheduler/Service Coordinator to optimize service delivery. You will schedule and allocate work, ensure commitments are met, and assist with billing and on-hold resolution.

The role uses Oracle ACE for scheduling, coordinates with technicians, communicates with customers, tracks progress, and supports branch and region management to improve efficiency.

Qualifications

• 3–5 years of strong customer service background.
• Excellent communication skills.
• Prominent level of organization and ability to multi task in a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator is very helpful.
• Strong MS Office skills, specifically Excel.

Responsibilities

• Schedule and optimize service work using Oracle ACE; assign calls to technicians based on skills, territories, and availability.
• Communicate and resolve issues with customers and staff regarding scheduling; alert management to potential problems.
• Monitor branch activity and compliance; develop and implement action plans with management.
• Prioritize scheduling backorders and reassign work to manage customer expectations.
• Track technician activity and schedules to ensure commitments are met and update customers on status.
• All other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

MS Excel

Education

Associates or Bachelor’s degree

Tools

ACE/Oracle

Job description

Johnson Controls, Inc. in Huntington Beach, CA, is seeking a Scheduler/Service Coordinator to optimize service delivery. You will schedule and allocate work, ensure commitments are met, and assist with billing and on-hold resolution.

The role uses Oracle ACE for scheduling, coordinates with technicians, communicates with customers, tracks progress, and supports branch and region management to improve efficiency.