Service Scheduler & Admin Coordinator

Atlas Copco Group; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Flexible benefits plan

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Competitive Paid time off

Life & Disability insurance

Job summary

Atlas Copco Group in West Springfield, MA, is seeking a Service Scheduling and Administration professional to receive service requests for compressed air equipment, schedule service contracts, and coordinate with technicians and customers. This hybrid role combines service coordination with administration to ensure timely, accurate service delivery.

The ideal candidate has 2+ years in customer-facing roles, strong communication, and proficiency in MS Office.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.
• Coordinate activities of the Service Department with the Service Manager to maximize Technician utilization.
• Confirm service schedules with customers and provide regular updates.
• Serve as liaison between Service Manager, Technicians, and customers; manage and control work in progress.
• Report problems that service technicians are having to the Service Manager.
• Secure purchase orders for service work and verify terms with customers.
• Maintain and edit scheduled service orders in MAM/VisiTour
• Track and file paperwork; order, track, and expedite parts as needed

Skills

Organizational skills

Verbal and written communication

Customer service

Problem solving

Detail oriented

Team collaboration

Multitasking

Learning new processes

Work under pressure

Overtime willingness

Education

High School diploma; some college preferred

Tools

Microsoft Office (Word, Excel)

Job description

Atlas Copco Group in West Springfield, MA, is seeking a Service Scheduling and Administration professional to receive service requests for compressed air equipment, schedule service contracts, and coordinate with technicians and customers. This hybrid role combines service coordination with administration to ensure timely, accurate service delivery.

The ideal candidate has 2+ years in customer-facing roles, strong communication, and proficiency in MS Office.