Service Coordinator

Atlas Copco; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package with 
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Job summary

Atlas Copco Compressors LLC in West Springfield, MA is seeking a Service Scheduling and Administration professional to coordinate service contracts for our compressed air equipment. You will handle inbound calls, schedule maintenance, secure purchase orders, and keep customers informed on progress.

The role requires at least two years in a customer-facing role, a high school diploma (some college preferred), and proficiency with Microsoft Office.

Qualifications

• Minimum of two years of experience in a customer-facing role.
• High School diploma; some college preferred.

Responsibilities

• Receive incoming calls for service and schedule service contracts; coordinate with Service Manager and technicians.
• Confirm schedules with customers and provide regular updates.
• Secure purchase orders and manage service orders in MAM/VisiTour; track paperwork and expedite parts.

Skills

Excellent organizational skills

Verbal and written communication

Customer service experience

Detail oriented

Collaboration across functions

Multitasking / manage priorities

Self-motivated

Learning new processes/systems

Work under pressure

Microsoft Office (Word & Excel)

Overtime availability

Education

High School diploma

Some college

Job description

Your role

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Service Scheduling

– Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

Service Administration

– Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

To succeed, you will need

Position Requirements

• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Experience

Minimum of two years of experience in a customer facing role.

Education

High School diploma, some college preferred.

In return, we offer

• Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Annual Bonus
• $53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in West Springfield, MA.

Contact information

Talent Acquisition Team: Joseph Coleman

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.