Service Coordinator

Atlas Copco Group; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Flexible benefits plan

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Competitive Paid time off

Life & Disability insurance

Job summary

Atlas Copco Group in West Springfield, MA, is seeking a Service Scheduling and Administration professional to receive service requests for compressed air equipment, schedule service contracts, and coordinate with technicians and customers. This hybrid role combines service coordination with administration to ensure timely, accurate service delivery.

The ideal candidate has 2+ years in customer-facing roles, strong communication, and proficiency in MS Office.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.
• Coordinate activities of the Service Department with the Service Manager to maximize Technician utilization.
• Confirm service schedules with customers and provide regular updates.
• Serve as liaison between Service Manager, Technicians, and customers; manage and control work in progress.
• Report problems that service technicians are having to the Service Manager.
• Secure purchase orders for service work and verify terms with customers.
• Maintain and edit scheduled service orders in MAM/VisiTour
• Track and file paperwork; order, track, and expedite parts as needed

Skills

Organizational skills

Verbal and written communication

Customer service

Problem solving

Detail oriented

Team collaboration

Multitasking

Learning new processes

Work under pressure

Overtime willingness

Education

High School diploma; some college preferred

Tools

Microsoft Office (Word, Excel)

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role Service Scheduling – Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

Service Administration – Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

To succeed, you will need

Position Requirements

• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Experience – Minimum of two years of experience in a customer facing role.

Education – High School diploma, some college preferred.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance

$53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in West Springfield, MA.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website