Service Coordinator: Scheduling & Customer Liaison

Atlas Copco Compressors LLC -North America Customer Center; West Springfield (MA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits plan

Generous 401(k) retirement plan

Health, dental, and vision insurance

Competitive paid time off

Life and disability insurance

Annual bonus

Job summary

Atlas Copco Compressors LLC -North America Customer Center is seeking a dedicated customer service representative in West Springfield, Massachusetts. This role involves coordinating service schedules, managing customer inquiries, and collaborating with service technicians to enhance the service department’s efficiency.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple priorities. Benefits include a competitive salary and flexible benefits plan, emphasizing our commitment to employee well-being.

Qualifications

• Minimum of two years of experience in a customer-facing role.
• Proficient in Microsoft Office, including Word and Excel.

Responsibilities

• Coordinate service activities and maximize Service Technician utilization.
• Confirm service schedules with customers and provide updates.
• Manage and control work in progress.
• Secure purchase orders for service work and verify terms with customers.
• Maintain scheduled service orders and track relevant paperwork.

Skills

Organizational skills

Strong communication skills

Customer service experience

Detail oriented

Problem-solving skills

Collaboration

Multi-tasking

Microsoft Office proficiency

Education

High School diploma

Some college preferred

Job description

Atlas Copco Compressors LLC -North America Customer Center is seeking a dedicated customer service representative in West Springfield, Massachusetts. This role involves coordinating service schedules, managing customer inquiries, and collaborating with service technicians to enhance the service department’s efficiency.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple priorities. Benefits include a competitive salary and flexible benefits plan, emphasizing our commitment to employee well-being.