Regional Service Operations Lead (Hybrid)

Atlas Copco Compressors LLC -North America Customer Center; West Springfield (MA); Hybrid; USD 149,000 - 170,000; Full time

Benefits offered by this job

Excellent compensation package

401(k) retirement plan

Health insurance

Paid time off

Monthly automobile allowance

Job summary

Atlas Copco Compressors LLC -North America Customer Center in West Springfield, MA is seeking an experienced regional service operations leader to guide and develop the regional team while driving safety, efficiency, and customer satisfaction. You will manage resources to hit financial and service targets, implement training, and ensure data integrity across ERP and CRM tools.

The role requires 10+ years with Atlas Copco, and at least 5 years of leadership.

Qualifications

• 10+ years' experience with the Atlas Copco service organization.
• Minimum 5 years of effective team leadership.
• 4-year degree in Engineering, Business or Economics or related field.
• Strong knowledge of SAP/COPS, C4C, and MS Office.

Responsibilities

• Lead and develop regional service operations into a modern, cost-efficient unit focused on customer dedication.
• Drive training and development to grow regional competence and capabilities.
• Meet financial and service targets including utilization, backlog, and warranty metrics.
• Ensure clean data and proper use of all systems across the regional operations team.
• Support ISO 9001 compliance and safety programs within the region.

Skills

Leadership

People management

Communication

Initiative

Travel willingness

Education

4-year degree in Engineering, Business or Economics

Tools

SAP/COPS

C4C

MS Office

Job description

Atlas Copco Compressors LLC -North America Customer Center in West Springfield, MA is seeking an experienced regional service operations leader to guide and develop the regional team while driving safety, efficiency, and customer satisfaction. You will manage resources to hit financial and service targets, implement training, and ensure data integrity across ERP and CRM tools.

The role requires 10+ years with Atlas Copco, and at least 5 years of leadership.