Service Coordinator

Atlas Copco North America LLC; West Springfield (MA); Hybrid; USD 53,000 - 65,000; Full time

Benefits offered by this job

Excellent compensation package

Flexible benefits plan

Generous 401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Competitive Paid time off

Life & Disability insurance

Annual Bonus

Job summary

Atlas Copco North America LLC in West Springfield, MA, is seeking a Service Scheduler to coordinate service activities for compressed air equipment and service contracts. Hybrid work arrangement balancing remote and on-site office presence.

You will liaise between the Service Manager, technicians and customers, secure purchase orders, and manage service orders while ensuring excellent customer service and timely updates. Two years in a customer-facing role preferred.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication.
• Customer service experience with professional handling of difficult situations.
• Detail oriented with strong problem-solving skills.
• Able to collaborate within team and across functions.
• Able to manage multiple priorities with flexibility.
• Self-motivated with a positive attitude.
• Willingness to learn new processes and systems.
• Proficient in Microsoft Office (Word/Excel).

Responsibilities

• Receive calls for service and schedule service contracts, coordinating with the Service Manager.
• Serve as liaison between Service Manager, technicians and customers with updates.
• Manage and control work in progress; report issues.
• Secure purchase orders and verify terms with customers.
• Maintain and edit service orders in MAM/VisiTour; track paperwork.

Skills

Excellent organizational skills

Strong verbal and writtencommunication

Customer service experience

Detail oriented

Multi-tasking

Team collaboration

Self-motivated

Learning new processes

Ability to work under pressure

Education

High School diploma, some college preferred.

Tools

Microsoft Office (Word/Excel)

MAM

VisiTour

Job description

Your role

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role
Service Scheduling

- Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

Service Administration

- Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

To succeed, you will need

Position requirements -

• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Experience

Minimum of two years of experience in a customer facing role.

Education

High School diploma, some college preferred.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Annual Bonus
• $53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in West Springfield, MA.

Contact information

Talent Acquisition Team: Joseph Coleman