Service Sales Engineer - Mid Atlantic

Edwards Ltd.; Mission (KS); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Sales Engineer to drive sustainable growth within the VTS business. This remote role involves promoting service products to new and existing customers while utilizing cutting-edge technologies. You will be responsible for developing strategic sales plans, maintaining customer relationships, and collaborating with cross-functional teams to ensure exceptional service delivery. If you're passionate about sales and customer satisfaction, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a forward-thinking company that values innovation and diversity in the workplace.

Benefits

Fair compensation package

401k plan with matching

Paid family leave

Health paternity/maternity leave

Healthy work-life balance benefits

Qualifications

• 3+ years of direct sales experience in service or capital equipment.
• Strong strategic thinking and negotiation skills are essential.

Responsibilities

• Upsell proactive service products and manage customer relationships.
• Plan sales activities to achieve financial targets and KPIs.

Skills

Sales Experience

Strategic Thinking

Negotiation Skills

Customer Relationship Management

Presentation Skills

Problem Solving

Hunting Mentality

Customer Satisfaction

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM Software

Job description

• Cities: Baltimore MD, Philadelphia PA, Arlington VA
• Company name: Edwards Vacuum, LLC
• Date of Posting: January 10, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission:
Maximize the sustainable growth of our VTS business across the Mid-Atlantic Territory, by promoting solution sales of service products to new and existing customers, in accordance with agreed business plans. Work location is remote, with a preference for the successful candidate to be based in Philadelphia/Baltimore/Northern Virginia.

Broad Activities:
The Service Sales Engineer (SSE) position will be provided the tools and support necessary to be successful and grow within the organization. The SSE will gain a deep understanding of our After Market and Service Sales strategy, while having the opportunity to hone and develop key sales behaviors.

Key Responsibilities:

• Upsell and promote our proactive service products - service plans, pump exchanges, certified units, field services and parts and oil.
• Strategically grow the business through the analysis and development of our pump install base.
• Expand market share by proactively seeking new customers not identified in the pump install base and/or using competitive products which we are capable of providing proactive services.
• Plan and prioritize sales activities towards achieving agreed business financial targets and KPIs, managing personal time and productivity.
• Create service plans and quotations by using our internal quoting tool.
• Capture and maintain sales data in our CRM platform, using it as your daily sales tool. This includes the planning of appointments, visit reports, leads, opportunities and quotations.
• Develop and maintain good customer relationships at all levels within the territory and ensure an excellent standard of aftermarket service is provided.
• Identify and manage distributors and manufacturing representative companies.
• Effectively collaborate with your service and divisional colleagues, managers and support services. Be an effective leader.
• Attend sales meetings and ensure that all subsequent action required is undertaken.
• Undertake ad-hoc project work related to VTS, including new products and Marketing Campaigns.
• Provide customer information/feedback on a regular basis.
• Intensive travel including overnights.
• Other duties as assigned.
• Note: This is not an IT/Software related position.

Skills/Education:

• High School Diploma or GED Required. Bachelor’s degree in business administration, Communications, or related field preferred.
• A minimum of three (3) years direct sales experience, selling service and/or capital equipment.
• Ability to exhibit a hunting mentality when sourcing for leads and pursuing goals.
• Must exhibit strong strategic thinking skills to build a long-term plan for each customer and the territory overall.
• Strong negotiating and presentation skills.
• Passion for Service and customer satisfaction.
• Strong computer skills required including Microsoft Word, Excel, PowerPoint, CRM and the ability to learn and utilize additional transaction & planning systems.
• Ability to drive customer success through the building of strong customer relationships and the delivery of customer centric solutions.
• Ability to improve business results by embracing change and creating innovative ways for Edwards Vacuum to be successful.
• Capability of focusing on team success, working collaboratively with others, while looking for better ways to deliver lasting results.

Must be authorized to work in the US.

In return, we offer you:

• A fair compensation package.
• A strong retirement 401k plan with matching.
• Paid family leave, health paternity/maternity leave & many other benefits for a healthy work-life balance.

Edwards Vacuum/Atlas Copco considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity to make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Take the next step Apply for the role today.