Service Sales Engineer - Mid Atlantic

Edwards Vacuum LLC; Baltimore (MD); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Sales Engineer to drive sustainable growth across the Mid-Atlantic Territory. This remote position offers the chance to work with cutting-edge technologies in various sectors, from aerospace to renewable energy. You will be responsible for promoting service products, expanding market share, and building strong customer relationships. With a competitive compensation package and a focus on work-life balance, this role is perfect for someone passionate about customer satisfaction and innovative solutions. Join a forward-thinking company dedicated to making a positive impact.

Benefits

Health insurance benefits

Vision and dental coverage

Retirement plan with company matching

Paid family leave

Work-life balance benefits

Qualifications

• 3+ years of direct sales experience in service and/or capital equipment.
• Strong strategic thinking and customer relationship skills.

Responsibilities

• Upsell and promote service products to existing and new customers.
• Manage sales activities to meet financial targets and KPIs.
• Develop and maintain excellent customer relationships.

Skills

Direct sales experience

Strategic thinking

Negotiation skills

Presentation skills

Customer relationship management

Proficiency in Microsoft Office

Lead sourcing

Education

High School Diploma or GED

Bachelor's degree in Business Administration or Communications

Tools

CRM systems

Microsoft Office

Job description

Job Title: Service Sales Engineer (SSE)

Our solutions are a key part of most industries - aerospace, automotive, heat treating, electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission:

Maximize the sustainable growth of our VTS business across the Mid-Atlantic Territory by promoting solution sales of service products to new and existing customers, in accordance with agreed business plans. The work location is remote, with a preference for candidates based in Philadelphia, Baltimore, or Northern Virginia.

Broad Activities:

The Service Sales Engineer (SSE) will be provided with the necessary tools and support to succeed and grow within the organization. The role involves gaining a deep understanding of our After Market and Service Sales strategy, while developing key sales behaviors.

Key Responsibilities:

• Upsell and promote proactive service products, including service plans, pump exchanges, certified units, field services, parts, and oil.
• Strategically grow the business through analysis and development of our pump install base.
• Expand market share by seeking new customers and using competitive products for proactive services.
• Plan and prioritize sales activities to meet financial targets and KPIs, managing time and productivity effectively.
• Create service plans and quotations using internal tools.
• Capture and maintain sales data in our CRM platform, including appointments, visit reports, leads, opportunities, and quotations.
• Develop and maintain excellent customer relationships across the territory.
• Identify and manage distributors and manufacturing representatives.
• Collaborate effectively with colleagues, managers, and support teams.
• Attend sales meetings and follow up on action items.
• Participate in ad-hoc projects related to VTS, including new products and marketing campaigns.
• Provide regular customer feedback and information.
• Travel extensively, including overnight stays.
• Perform other duties as assigned.

Note: This position is not related to IT or software.

Skills and Education:

• High School Diploma or GED required; Bachelor's degree in Business Administration, Communications, or related field preferred.
• At least three (3) years of direct sales experience, selling service and/or capital equipment.
• Ability to source leads proactively and pursue goals with a hunting mentality.
• Strong strategic thinking skills for long-term planning.
• Excellent negotiation and presentation skills.
• Passion for service and customer satisfaction.
• Proficiency in Microsoft Office, CRM, and other relevant systems.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Innovative mindset to improve business results and embrace change.
• Collaborative team player focused on achieving shared success.

Must be authorized to work in the US.

Benefits:

• Competitive compensation package.
• Health insurance benefits, including vision and dental.
• Retirement plan with company matching.
• Paid family leave and work-life balance benefits.

Edwards Vacuum/Atlas Copco is an equal opportunity employer, committed to diversity and inclusion in the workplace.

For more information, visit our website: www.edwardsvacuum.com