Service Sales Engineer - Mid Atlantic

Edwards Vacuum LLC; Wilmington (DE); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainable growth and innovation. As a Service Sales Engineer, you'll leverage your sales expertise to promote cutting-edge service products across various industries. This role offers the chance to build strong customer relationships, drive business growth, and collaborate with a dynamic team. With a competitive compensation package and comprehensive benefits, you'll be part of a culture that values diversity and inclusion. Embrace the opportunity to make a significant impact while working remotely and enjoy the flexibility of a supportive work environment.

Benefits

Competitive Compensation Package

Comprehensive Health Insurance

401k Retirement Plan with Matching

Paid Family Leave

Parental Leave

Work-Life Balance Benefits

Qualifications

• 3+ years of direct sales experience in service or capital equipment.
• Strong customer relationship building and negotiation skills.

Responsibilities

• Upsell and promote proactive service products to new and existing customers.
• Develop service plans and maintain sales data in CRM.

Skills

Direct Sales Experience

Strategic Thinking

Negotiation Skills

Customer Relationship Management

Strong Computer Skills

Team Collaboration

Education

High School Diploma or GED

Bachelor's Degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM Software

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Our solutions are a key part of most industries - aerospace, automotive, heat treating, electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission:

Maximize the sustainable growth of our VTS business across the Mid-Atlantic Territory, by promoting solution sales of service products to new and existing customers, in accordance with agreed business plans. The work location is remote, with a preference for the successful candidate to be based in Philadelphia, Baltimore, or northern Virginia.

Broad Activities:

The Service Sales Engineer (SSE) position will be provided the tools and support necessary to be successful and grow within the organization. The SSE will gain a deep understanding of our After Market and Service Sales strategy, while having the opportunity to hone and develop key sales behaviors.

Key Responsibilities:

• Upsell and promote our proactive service products - service plans, pump exchanges, certified units, field services, parts, and oil.
• Strategically grow the business through analysis and development of our pump install base.
• Expand market share by proactively seeking new customers not identified in the pump install base and/or using competitive products which we are capable of providing proactive services.

• Plan and prioritize sales activities towards achieving agreed business financial targets and KPIs, managing personal time and productivity.

• Create service plans and quotations using our internal quoting tool.
• Capture and maintain sales data in our CRM platform, including planning appointments, visit reports, leads, opportunities, and quotations.
• Develop and maintain good customer relationships at all levels within the territory to ensure excellent aftermarket service.
• Identify and manage distributors and manufacturing representatives.
• Collaborate effectively with your service and divisional colleagues, managers, and support services. Be an effective leader.
• Attend sales meetings and undertake subsequent actions.
• Participate in ad-hoc projects related to VTS, including new products and marketing campaigns.
• Provide regular customer feedback and information.
• Travel extensively, including overnight stays.
• Perform other duties as assigned.
• Note: This is not an IT/Software related position.

Skills/Education:

• High School Diploma or GED required. Bachelor's degree in business administration, communications, or related field preferred.
• At least three (3) years of direct sales experience, selling service and/or capital equipment.
• Ability to exhibit a hunting mentality when sourcing leads and pursuing goals.
• Strong strategic thinking skills to build long-term plans for customers and the territory.
• Excellent negotiating and presentation skills.
• Passion for service and customer satisfaction.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, CRM, and the ability to learn additional systems.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Ability to embrace change and innovate for success.
• Team-oriented, collaborative, and results-driven mindset.

Must be authorized to work in the US.

What We Offer:

• Competitive compensation package.
• Comprehensive health insurance, including vision and dental.
• Retirement plan with 401k matching.
• Paid family leave, parental leave, and other benefits supporting work-life balance.

Edwards Vacuum/Atlas Copco is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, color, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected status.

We believe there is always a better way. Join us to bring your ideas and perspectives to a global team committed to innovation and excellence. Visit our website: www.edwardsvacuum.com

A division of Atlas Copco.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. Embracing diverse perspectives fosters innovation and a sense of belonging.