Service Sales Engineer - Mid Atlantic

Edwards Vacuum LLC; Charlotte (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Service Sales Engineer, where you will maximize sustainable growth through innovative service solutions. In this dynamic role, you will engage with customers across the Mid-Atlantic Territory, promoting proactive service products while developing strong relationships. This position offers the chance to work remotely, providing flexibility while contributing to a mission of excellence in service and customer satisfaction. With a competitive compensation package and a commitment to diversity and inclusion, this is an opportunity to make a meaningful impact in a collaborative environment.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k Matching

Paid Family Leave

Work-Life Balance Benefits

Qualifications

• 3+ years of direct sales experience in service or capital equipment.
• Strong ability to build customer relationships and deliver solutions.

Responsibilities

• Upsell and promote service products to new and existing customers.
• Analyze and develop pump install base to strategically grow business.

Skills

Direct Sales Experience

Negotiation Skills

Customer Relationship Management

Strategic Thinking

Presentation Skills

Education

High School Diploma or GED

Bachelor's Degree in Business or Communications

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM Software

Job description

Our Solutions and Mission

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Position Overview

Mission: Maximize the sustainable growth of our VTS business across the Mid-Atlantic Territory by promoting solution sales of service products to new and existing customers, in accordance with business plans. The work location is remote, preferably based in Philadelphia, Baltimore, or northern Virginia.

Broad Activities

The Service Sales Engineer (SSE) will be provided with tools and support to succeed and grow within the organization. The role involves understanding our After Market and Service Sales strategy and developing key sales behaviors.

Key Responsibilities

• Upsell and promote proactive service products such as service plans, pump exchanges, certified units, field services, parts, and oil.
• Strategically grow the business by analyzing and developing our pump install base.
• Expand market share by seeking new customers and offering proactive services using our products.
• Plan and prioritize sales activities to meet financial targets and KPIs.
• Create service plans and quotations using internal tools.
• Maintain sales data in our CRM platform, managing appointments, reports, leads, opportunities, and quotations.
• Develop and maintain customer relationships across the territory, ensuring excellent aftermarket service.
• Identify and manage relationships with distributors and manufacturing reps.
• Collaborate effectively with colleagues, managers, and support services.
• Attend sales meetings and follow up on action items.
• Participate in ad-hoc projects related to VTS, including new products and marketing campaigns.
• Provide regular customer feedback and information.
• Travel extensively, including overnight stays.
• Other duties as assigned.

Note: This is not an IT/Software position.

Skills and Education

• High School Diploma or GED required; Bachelor's degree in Business, Communications, or related field preferred.
• At least three years of direct sales experience, selling service and/or capital equipment.
• Ability to hunt for leads and pursue goals proactively.
• Strong strategic thinking, negotiation, and presentation skills.
• Passion for service and customer satisfaction.
• Proficient in Microsoft Word, Excel, PowerPoint, CRM, and adaptable to new systems.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Innovative mindset to improve business results.
• Team-oriented with collaborative working skills.

Must be authorized to work in the US.

Benefits

• Competitive compensation package.
• Health insurance including vision and dental.
• Retirement plan with 401k matching.
• Paid family leave, paternity/maternity leave, and work-life balance benefits.

Edwards Vacuum/Atlas Copco is an equal opportunity employer, committed to diversity and inclusion, and prohibits discrimination based on protected characteristics.

We value ideas and diversity, believing they drive innovation. Join us to make a difference locally and globally. Visit our website: www.edwardsvacuum.com

A division of Atlas Copco.

Diverse by nature and inclusive by choice

We embrace unique perspectives to foster innovation and create a culture of belonging.