Service & Route Coordinator: Streamline Schedules & Support

Culligan By WaterCo; City of Newburgh (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in the United States to organize scheduling, coordinate with field technicians, and ensure excellent customer service. You will manage calls, set up accounts, and help optimize routes for efficiency.

The role requires strong organizational and communication skills, with experience in customer service and operations. A typical schedule is Monday to Friday, 8:00am–5:00pm, with full-time employment and employee benefits.

Qualifications

• 1+ years in customer service, route coordination, or operations.
• High school diploma or GED; degrees preferred.
• Proficiency in MS Word and Excel; experience with IFS or Salesforce.
• Strong communication and organizational skills; ability to adapt in a dynamic environment.

Responsibilities

• Manage inbound and outbound customer calls, schedule service appointments.
• Provide in-person customer support and answer service questions.
• Optimize service schedules and assign routes for field technicians.
• Set up and maintain customer accounts.
• Track service completion and coordinate with field teams to resolve conflicts.
• Process invoices, work orders, discounts for accuracy and compliance.
• Support field teams with real-time coordination.
• Monitor daily call volumes and suggest process improvements.

Skills

Customer service

Route coordination

Communication

Organizational skills

Problem solving

Education

HS Diploma

Business/Ops degree (preferred)

Tools

MS Word

Excel

IFS

Salesforce

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in the United States to organize scheduling, coordinate with field technicians, and ensure excellent customer service. You will manage calls, set up accounts, and help optimize routes for efficiency.

The role requires strong organizational and communication skills, with experience in customer service and operations. A typical schedule is Monday to Friday, 8:00am–5:00pm, with full-time employment and employee benefits.