Service & Route Coordinator: Optimize Routes & Customer Care

Culligan with ZeroWater Technology; City of Newburgh (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Product Discounts

Paid Time Off

Job summary

Culligan by WaterCo seeks a Service/Route Coordinator to keep our service operations running smoothly in a fast-paced environment. You will manage calls, schedule service visits, and support field technicians to optimize routes and improve efficiency.

The role requires 1+ year of customer service or operations experience, a high school diploma, and proficiency with Word, Excel, and systems like IFS or Salesforce.

Qualifications

• 1+ years of customer service, route coordination or operations experience.
• High school diploma or GED; associate's or bachelor's preferred.
• Proficiency in Word and Excel; experience with IFS or Salesforce.

Responsibilities

• Manage inbound and outbound customer calls, scheduling service appointments.
• Provide in-person customer support and assist with service questions.
• Optimize service schedules and assign routes for field technicians.
• Set up and maintain customer accounts.
• Track service completion and coordinate with field teams to resolve conflicts.
• Process invoices, work orders, and discounts to ensure accuracy and compliance.

Skills

Customer service

Route coordination

Communication

Organizational skills

Education

High School diploma or GED

Associate's or Bachelor's degree in Business/Operations or related field (preferred)

Tools

Microsoft Word

Microsoft Excel

IFS

Salesforce

Job description

Culligan by WaterCo seeks a Service/Route Coordinator to keep our service operations running smoothly in a fast-paced environment. You will manage calls, schedule service visits, and support field technicians to optimize routes and improve efficiency.

The role requires 1+ year of customer service or operations experience, a high school diploma, and proficiency with Word, Excel, and systems like IFS or Salesforce.