Service Route Coordinator: Elevate Scheduling & Support

Culligan By WaterCo; Sacramento (CA); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision insurance

401(K) retirement plans

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Resumo da oferta

Culligan by WaterCo is seeking a Service/Route Coordinator in Sacramento to coordinate service routes, assist customers, and support field technicians. The role emphasizes strong communication, problem-solving, and efficient scheduling in a fast-paced environment.

The ideal candidate will have 1+ year of relevant experience, with proficiency in MS Word/Excel and familiarity with systems like IFS or Salesforce. Competitive benefits accompany the position.

Qualificações

• Minimum 1+ year of customer service, route coordination or operations experience.
• Strong organizational and multitasking abilities required.
• Proficient in MS Word and Excel; experience with IFS or Salesforce preferred.

Responsabilidades

• Manage inbound and outbound customer calls and schedule service appointments.
• Provide in-person support and answer service-related questions.
• Optimize service schedules and assign routes for field technicians.
• Set up and maintain customer accounts.
• Track service completion and resolve scheduling conflicts with field teams.
• Process invoices, work orders and discounts accurately.
• Support field teams with real-time coordination and communication.
• Monitor daily call volumes and suggest process improvements.

Conhecimentos

Customer service

Route coordination

Organizational skills

Problem solving

Communication skills

Formação académica

High school diploma or GED

Associate or Bachelor's degree

Ferramentas

Microsoft Word

Microsoft Excel

IFS

Salesforce

Descrição da oferta de emprego

Culligan by WaterCo is seeking a Service/Route Coordinator in Sacramento to coordinate service routes, assist customers, and support field technicians. The role emphasizes strong communication, problem-solving, and efficient scheduling in a fast-paced environment.

The ideal candidate will have 1+ year of relevant experience, with proficiency in MS Word/Excel and familiarity with systems like IFS or Salesforce. Competitive benefits accompany the position.