Efficient Route & Service Coordinator

Culligan By WaterCo; Bellingham (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Culligan by WaterCo in Washington state seeks a Service/Route Coordinator to manage customer interactions, schedule service, and support field technicians.

You will optimize routes, maintain accurate records, and drive improvements in operations and customer satisfaction through proactive communication.

Strong organizational skills, problem-solving, and CRM proficiency are valued.

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• Experience with IFS or Salesforce and MS Office is expected.
• Customer service, route coordination, or operations experience preferred.

Responsibilities

• Handle inbound/outbound customer calls and greet walk-ins.
• Schedule service appointments, deliveries, and follow-ups.
• Create and manage service tickets, review schedules, and assign tasks to technicians.
• Optimize routes for field teams to maximize efficiency and minimize travel time.
• Track work orders, ensure accuracy, and support field teams with scheduling issues.

Skills

Verbal & written communication

Organizational skills

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business Administration/Operations Management

Tools

IFS

Salesforce

Microsoft Office

Job description

Culligan by WaterCo in Washington state seeks a Service/Route Coordinator to manage customer interactions, schedule service, and support field technicians.

You will optimize routes, maintain accurate records, and drive improvements in operations and customer satisfaction through proactive communication.

Strong organizational skills, problem-solving, and CRM proficiency are valued.