Service & Route Coordinator

Culligan By WaterCo; City of Newburgh (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in the United States to organize scheduling, coordinate with field technicians, and ensure excellent customer service. You will manage calls, set up accounts, and help optimize routes for efficiency.

The role requires strong organizational and communication skills, with experience in customer service and operations. A typical schedule is Monday to Friday, 8:00am–5:00pm, with full-time employment and employee benefits.

Qualifications

• 1+ years in customer service, route coordination, or operations.
• High school diploma or GED; degrees preferred.
• Proficiency in MS Word and Excel; experience with IFS or Salesforce.
• Strong communication and organizational skills; ability to adapt in a dynamic environment.

Responsibilities

• Manage inbound and outbound customer calls, schedule service appointments.
• Provide in-person customer support and answer service questions.
• Optimize service schedules and assign routes for field technicians.
• Set up and maintain customer accounts.
• Track service completion and coordinate with field teams to resolve conflicts.
• Process invoices, work orders, discounts for accuracy and compliance.
• Support field teams with real-time coordination.
• Monitor daily call volumes and suggest process improvements.

Skills

Customer service

Route coordination

Communication

Organizational skills

Problem solving

Education

HS Diploma

Business/Ops degree (preferred)

Tools

MS Word

Excel

IFS

Salesforce

Job description

Join Culligan by WaterCo as a Service/Route Coordinator!

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team!

At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay: $22.00/hour

Monday – Friday, 8:00am – 5:00pm

Why Join Culligan?

Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

What You'll Do

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up an maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

What We're Looking For

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

Culligan by WaterCo is an Equal Opportunity Employer.