Service Representative

Platinum Coastal Group; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site Customer Service Associate to greet customers, answer questions, and coordinate requests with the onsite team. This role emphasizes face-to-face interactions, a friendly demeanor, and the ability to communicate professionally in a fast-moving environment.

Prior related experience can help, but transferable skills from retail or hospitality are valued.

Qualifications

• Customer relationship management skills.
• Customer experience focus.
• Strong work ethic and reliability.

Responsibilities

• Coordinate requests with the appropriate onsite team.
• Follow up to support a positive customer experience.
• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the appropriate onsite team.
• Follow up to support a positive customer experience.

Skills

Customer relationship management

Customer experience

Work ethic

Job description

Key areas of responsibility

• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer relationship management,customer experience,work-ethic