Customer Service Representative

Platinum Coastal Group; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A service-oriented company in Charlotte, NC is looking for a dependable Customer Service Representative. You will be the first point of contact for customers, ensuring a welcoming experience while addressing their inquiries. Ideal candidates should have strong communication skills and a commitment to customer care. Responsibilities include assisting customers, resolving concerns, and collaborating with team members. A high school diploma is required, along with a willingness to improve professionally in a supportive environment.

Qualifications

• High school diploma or equivalent required; additional education is an asset.
• Strong written and verbal communication abilities.
• Dependable, punctual, and professional in high-pressure situations.

Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Collaborate with team members to consistently deliver high-quality service.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Job description

We are currently seeking a dependable and personable Customer Service Representative to join our in-office team. As the first point of contact for customers visiting our location, you will play an important role in delivering a welcoming and solution-focused experience. From answering questions to resolving concerns, your support will help strengthen customer satisfaction and long-term relationships.

The ideal candidate enjoys interacting with people, communicates confidently, and is motivated to grow professionally. You’ll collaborate with colleagues across departments to ensure every customer receives timely and effective assistance.

Primary Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Conduct follow-ups when necessary to confirm complete issue resolution.
• Refer more complex matters to the appropriate department as needed.
• Assist customers with purchases, modifications, returns, or cancellations.
• Gather and communicate customer feedback to leadership.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high-quality service.
• Monitor recurring questions or concerns and share insights for improvement.
• Remain informed about current promotions, updates, and operational procedures.
• Support in-store promotional efforts and help communicate special offers.
• Contribute to a supportive, team-oriented workplace environment.

Qualifications & Skills

• High school diploma or equivalent required; additional education is an asset.
• Previous experience in a customer-facing role preferred but not required.
• Strong written and verbal communication abilities.
• Comfortable learning new software systems and service tools.
• Ability to manage multiple tasks while staying organized.
• Effective problem-solving skills with a solutions-driven approach.
• Capable of working independently as well as part of a team.
• Dependable, punctual, and professional in high-pressure situations.
• Flexible schedule, with occasional weekend or holiday availability if needed.
• Willingness to participate in continued training and development.
• Enthusiastic attitude with a genuine commitment to customer care.

Skills: customer service, customer satisfaction, communication