Member Services Representative

Platinum Coastal Group; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group in Milwaukee, WI is seeking an on-site Member Services Associate to greet and assist members and respond to routine inquiries about services, benefits, and activities. You will support check-in, events, and engagement initiatives, helping ensure a positive, face-to-face experience for customers, partners, and community participants in a fast-paced environment.

Entry-level candidates who are personable, dependable, and organized with strong communication skills are

Qualifications

• Entry-level, customer-focused role requiring strong communication.
• Ability to greet and assist members in person.
• Comfort with events and engagement activities.

Responsibilities

• Greet and assist members onsite.
• Answer questions about services, benefits, and activities.
• Help resolve routine member requests.
• Support check-in, events, and engagement initiatives.

Skills

entry-level

customer

customer service

events

Job description

• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

Primary Responsibilities

• Greet and assist members onsite
• Answer questions about services, benefits, and activities
• Help resolve routine member requests
• Support check-in, events, and engagement initiatives

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,customer service,events