Remote Senior Renewal Sales Specialist

CNX; United States; Remote; USD 9.600 - 14.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Sr. Specialist, Renewal Sales to partner with global technology leaders and drive renewal and services opportunities. You will manage a dedicated territory, maintain product knowledge, forecast sales, and navigate customer roadblocks to ensure renewals and customer satisfaction.

The role emphasizes high-volume outbound contacts, use of Salesforce.com, and a strong focus on achieving revenue quotas. A work-from-home option and world-class training are highlighted benefits.

Qualifikationen

• 4+ years of experience in a customer service or sales capacity.
• Prior success in achievement of personal and team sales quota/goals.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Experience or willingness to work from home.

Aufgaben

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Kenntnisse

Customer service

Sales quota

High-volume calling

CRM experience

MS Office

Tech/product knowledge

Salesforce.com

Work from home willingness

Tools

Salesforce CRM

Jobbeschreibung

Concentrix is seeking a Sr. Specialist, Renewal Sales to partner with global technology leaders and drive renewal and services opportunities. You will manage a dedicated territory, maintain product knowledge, forecast sales, and navigate customer roadblocks to ensure renewals and customer satisfaction.

The role emphasizes high-volume outbound contacts, use of Salesforce.com, and a strong focus on achieving revenue quotas. A work-from-home option and world-class training are highlighted benefits.