Service Renewal Representative

Hach (Veralto); Loveland (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k plan

Hybrid work

Career coaching

Job summary

Hach, a Veralto company, is seeking a Service Renewal Representative in Loveland, CO. You will drive renewal revenue, nurture customer relationships, and identify upsell opportunities within North America.

This role is part of a collaborative sales team and follows a hybrid schedule (3 days/week in the office). Reporting to the Service Contracts Manager, you will manage multi-channel outreach, quotes, and inquiries while maintaining data integrity in CRM and ERP systems.

Qualifications

• High School Diploma is required.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience in B2B environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

• Proactively engage with customers to quote, negotiate, and secure annual Service Partnership renewals.
• Develop and maintain strong relationships with existing customers to drive retention and loyalty.
• Identify upselling opportunities to expand service offerings and increase revenue.
• Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn.
• Utilize CRM & ERP systems to manage customer interactions with high data integrity.

Skills

Sales experience

Outbound calls

CRM Salesforce

Microsoft Office

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Oracle

Microsoft Office

Job description

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth.

At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits and 401k plan

Reporting to the Service Contracts Manager, the Service Renewal Representative is responsible for selling or renewing the company's products, systems and/or services via telephone or electronic means to customers in assigned territory, industry or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities.

This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).

In this role, a typical day will look like:

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty
• Identifying upselling opportunities to expand service offerings and increase revenue
• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn
• Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity
• Providing exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations
• Managing large, specialty contracts across North America, including quoting, customer follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services.
• Serving as a point of contact for specialty contracts for both internal groups and external customers.

The essential requirements of the job include:

• High School Diploma is required. Bachelor's degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™-and building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.The compensation range for this role is $25.00 - $28.00 USD per hour. This job is also eligible for Bonus Pay.We o