Service Renewal Representative

Hach; Loveland (CO); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Professional onboarding and training

Career coaching and development

Health benefits and 401k

401(k) plan

Job summary

Hach is seeking a Service Renewal Representative in Loveland, Colorado. This hybrid role supports a collaborative sales team and focuses on renewals, upselling, and maintaining strong customer relationships across North America.

You will quote, negotiate, and close annual service partnerships while using CRM/ERP tools and ensuring data integrity. A 2+ year background in B2B sales/retention with outbound calls is preferred.

Qualifications

• High School Diploma is required.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2 years of sales/retention or tele-sales experience in B2B.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Responsibilities

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals.
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty.
• Identifying upselling opportunities to expand service offerings and increase revenue.
• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing churn.
• Utilizing CRM & ERP systems to manage customer interactions and data integrity.
• Providing exceptional customer service and support to address inquiries and resolve issues.
• Managing large contracts across North America, including quoting, follow-ups, and updates.

Skills

Sales/retention experience

Outbound calls

Education

High School Diploma

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Oracle

Microsoft Office

Job description

Imagine yourself…

• Doing meaningful work that makes an everyday impacton the world around you.




• Growing your expertiseand expanding your skillset with every project.




• Owning your ambitionand fueling your career growth.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler,greener,and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broaderVeraltonetwork, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakesinclimate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.More about us:https://www.hach.com/about-us

We offer:

• Professional onboarding and training options


• Powerful team looking forward to working with you


• Career coaching and development opportunities


• Health benefits and 401k plan

Reporting to the Service Contracts Manager, the Service Renewal Representative is responsible for selling or renewing the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities.

This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).

In this role, a typical day will look like:

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals


• Developing and maintaining strong relationships with existing customers to drive retention and loyalty


• Identifying upselling opportunities to expand service offerings and increase revenue


• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing or eliminating churn


• Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity


• Providing exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations


• Managing large, specialty contracts across North America, including quoting, customer follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services.


• Serving as a point of contact for specialty contracts for both internal groups and external customers.

The essential requirements of the job include:

• High School Diploma is required. Bachelor’s degree in Business, Marketing, or a related field is preferred.


• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.


• Experience with outbound calls.


• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Hach is proud topartof the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you joinVeralto’svibrant global network of 17,000 associates, you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources andessentialswe all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

For Colorado roles only:

Weanticipate this requisition will be open for a minimum of five days, though it may be open for a longerperiod of time.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $25.00 - $28.00 USD per hour.This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.