Service Recovery & Patient Experience Coordinator

CO046 Joe DiMaggio Children's Hospital; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Healthcare System seeks a Service Recovery Coordinator to act as a bridge between patients and the hospital, addressing inquiries and resolving questions to improve patient experience. The role includes clerical support, documenting and reporting information, and coordinating care-related training as needed.

With no prior experience required and a high school diploma, the successful candidate will work in a fast-paced environment to ensure patient concerns are recorded, followed up, and

Qualifications

• High School Diploma or Equivalent required.
• Complexity of Work: requires critical thinking, effective communication, decisive judgment.
• Must work well under stress and with minimal supervision.

Responsibilities

• Oversees the hospital's Service Recovery Program by acting as a link between patients, families and the hospital to respond to information inquiries and resolve questions.
• Provides clerical and administrative support for the department.
• Answers questions and concerns about the hospital, its policies, and patient rights.
• Enters, updates and generates reports as needed.
• Responds to requests for information by other departments/agencies.
• May coordinate sensitivity and customer service training for the department as needed.
• Responsible for interviewing patients and guests to ensure requests are accurately recorded, documented, and logged.
• Collaborates with hospital administration and clinical staff in performance improvement efforts.

Skills

Customer Service

Administrative Support

Communication

Accountability

Problem Solving

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Service Recovery Coordinator to act as a bridge between patients and the hospital, addressing inquiries and resolving questions to improve patient experience. The role includes clerical support, documenting and reporting information, and coordinating care-related training as needed.

With no prior experience required and a high school diploma, the successful candidate will work in a fast-paced environment to ensure patient concerns are recorded, followed up, and