Patient Financial Services Specialist & Care Navigator

WebHealth Network Media Inc; Miami (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Memorial Healthcare System in Miami is seeking a patient services professional to support hospital and physician group operations. The role emphasizes communication, coordination, and timeliness across departments.

Responsibilities include obtaining referrals and authorizations, coordinating scheduling, handling incoming calls, and guiding patients through MyChart and processes. No experience required, but one year in hospital or medical office settings is preferred.

Qualifikationen

• Requires excellent communication skills, critical thinking, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• One year of related hospital, medical office, or customer service experience preferred.
• No experience required.

Aufgaben

• Obtain specialty authorizations and process referrals for Memorial Physician Group.
• Handle hospital and physician back-line calls and coordinate patient care navigation.
• Coordinate scheduling, referrals, and authorizations for patient-specific populations.
• Assist with walk-in appointments and patient identity validation as needed.
• Work with Patient Access Center on real-time patient requests and MyChart inquiries.

Kenntnisse

Excellent communication skills

Critical thinking

Decisive judgment

Ability to work with minimal supervis

Stress management

Jobbeschreibung

Memorial Healthcare System in Miami is seeking a patient services professional to support hospital and physician group operations. The role emphasizes communication, coordination, and timeliness across departments.

Responsibilities include obtaining referrals and authorizations, coordinating scheduling, handling incoming calls, and guiding patients through MyChart and processes. No experience required, but one year in hospital or medical office settings is preferred.