Service Operations Lead & Team Coach

Rivian Automotive; Portland (OR); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) & ESPP

Job summary

Rivian is seeking a Service Production Supervisor to lead a dynamic service center team, directing vehicle flow and ensuring top-tier workmanship. You will mentor technicians, manage performance reviews, and champion a culture of excellence while coordinating with parts, service advisors, and cross-functional teams.

The role emphasizes lean process improvements, safety, and an unwavering customer focus, with a compensation range aligned to Oregon-based expectations.

Qualifications

• 5+ years of leadership in high-volume automotive service.
• High School Diploma, GED, or equivalent preferred.
• Deep technical knowledge across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment.
• Proven experience with lean manufacturing principles or workflow optimization.
• Strong proficiency with digital tools including DMS, repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Lead & Develop Your Team: mentor and inspire technicians; manage performance; foster inclusion and growth.
• Orchestrate service operations: prioritize workload; coordinate with Parts and Service Advisors; ensure smooth workflows.
• Ensure peak performance: monitor repair quality and cycle times; analyze KPIs; maintain safety and organization.
• Serve as escalation point for complex issues; ensure customer advocacy throughout service process.

Skills

Leadership

Vehicle systems

Lean manufacturing

Digital tools

Communication

Education

High School Diploma or equivalent

Tools

DMS

Repair orders

Diagnostics

Job description

Rivian is seeking a Service Production Supervisor to lead a dynamic service center team, directing vehicle flow and ensuring top-tier workmanship. You will mentor technicians, manage performance reviews, and champion a culture of excellence while coordinating with parts, service advisors, and cross-functional teams.

The role emphasizes lean process improvements, safety, and an unwavering customer focus, with a compensation range aligned to Oregon-based expectations.