Service Production Lead - Drive Throughput & Tech Growth

Rivian Automotive

Emeryville (CA)

On-site

USD 95,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

Dental

Vision

Short-term disability insurance

Long-term disability insurance

401(k)

Employee Stock Purchase Program

Job summary

Rivian Automotive is seeking a Service Production Supervisor in California to lead daily shop operations, mentor technicians, and ensure a high‑quality service experience. You will drive throughput, coach teams, and coordinate with parts and advisors to prevent bottlenecks and maintain Rivian standards.

The role emphasizes lean processes, KPI analysis, safety, and strong communication to deliver excellence across all shifts.

Qualifications

5+ years of leadership in a high‑volume automotive service environment.
High School Diploma, GED, or equivalent preferred.
Deep technical understanding across modern vehicle systems including high‑voltage, electrical, mechanical, infotainment.
Lean manufacturing or workflow optimization experience.
Proficient with digital tools like DMS, repair order tracking, diagnostic software.

Responsibilities

Lead and develop a team of technicians, providing feedback and reviews.
Oversee service workflows and technician development across shifts.
Coordinate with Parts, Service Advisors, and support teams to remove bottlenecks.
Monitor quality, cycle times, and safety to uphold Rivian standards.
Act as escalation point for complex technical or logistical challenges.