Service Operations Lead, Automotive Shop

Rivian Automotive; Bothell (WA); On-site; USD 87,000 - 116,000; Full time

Job summary

Rivian Automotive in Washington state seeks a Service Production Supervisor to oversee the service center’s daily operations. You will direct vehicle flow, coach technicians, and ensure the team has parts, tools, and information to perform at peak levels while upholding Rivian’s standards of safety and quality.

You’ll lead by example, manage performance, coordinate with cross‑functional teams, and relentlessly pursue improvements to throughput and customer satisfaction, aligning with Rivian’s

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment (Shop Foreman, Production Manager, or Lead Dispatcher).
• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Deep technical acumen across modern vehicle systems, including high‑voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.

Responsibilities

• Lead & Develop Your Team: Mentor, coach, and inspire technicians to build a high‑performance culture based on collaboration, trust, and learning.
• Actively manage team performance, provide feedback, conduct reviews, and understand each member's strengths and growth areas.
• Champion Rivian culture by fostering an inclusive environment where every team member feels valued and empowered.
• Identify and nurture talent, create development paths, and provide hands‑on training to elevate technical capabilities.
• Oversee service workflows and technician development, ensuring accountability across shifts and departments.

Skills

Leadership

Lean manufacturing

Communication

Problem solving

Mentorship

Education

High School Diploma or equivalent

Tools

DMS (Dealership Management Systems)

Repair order tracking

Diagnostic software

Job description

Rivian Automotive in Washington state seeks a Service Production Supervisor to oversee the service center’s daily operations. You will direct vehicle flow, coach technicians, and ensure the team has parts, tools, and information to perform at peak levels while upholding Rivian’s standards of safety and quality.

You’ll lead by example, manage performance, coordinate with cross‑functional teams, and relentlessly pursue improvements to throughput and customer satisfaction, aligning with Rivian’s