Service Production Lead & Team Coach

Rivian Automotive; Chicago (IL); On-site; USD 86,000 - 111,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Rivian Automotive in Chicago, IL is seeking a Service Production Supervisor to lead and develop a technicians team, directing vehicle flow from intake to final check. You will coach staff, ensure safety, and drive continuous improvements across shifts.

The role emphasizes hands-on leadership, cross-functional collaboration, and accountability for efficient, high-quality service aligned with Rivian standards.

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or equivalent preferred.
• Deep technical acumen across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment domains.
• Experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including DMS, repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach, and inspire a team of technicians to foster a high-performance culture built on collaboration and continuous learning.
• Actively manage team performance, provide feedback, and conduct performance reviews across shifts.
• Champion Rivian culture with an inclusive environment and clear development paths for team members.
• Oversee service workflows and ensure the RIV EXCEL process drives accountability and efficiency.
• Coordinate with Parts, Service Advisors, and other teams to remove bottlenecks and maintain flow.
• Monitor repair quality, cycle times, and KPI-driven improvements to uphold Rivian standards.

Skills

Leadership

Team management

Technical acumen

Lean manufacturing

Communication

Safety awareness

Education

High School Diploma or equivalent

Tools

Dealership Management Systems (DMS)

Repair order tracking

Diagnostic software

Job description

Rivian Automotive in Chicago, IL is seeking a Service Production Supervisor to lead and develop a technicians team, directing vehicle flow from intake to final check. You will coach staff, ensure safety, and drive continuous improvements across shifts.

The role emphasizes hands-on leadership, cross-functional collaboration, and accountability for efficient, high-quality service aligned with Rivian standards.