EV Service Production Lead & Team Coach

Rivian Automotive; Syosset (NY); On-site; USD 95,000 - 126,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Employee Stock Purchase Program

Paid time off

Job summary

Rivian is seeking a Service Production Supervisor to serve as the in-shop quarterback, directing vehicle flow from intake to quality check while coaching technicians for peak performance. You will be a master facilitator, ensuring parts, tools, and information are available to keep production moving without interruption.

Crucially, you will orchestrate a seamless service experience, mentoring your team to uphold Rivian's high standards of quality and safety in a fast-paced, high-volume

Qualifications

• Leadership in high-volume auto service environments.
• High school diploma or equivalent required.
• Deep technical knowledge across HV/electrical/mechanical/infotainment.
• Experience with lean manufacturing or workflow optimization.
• Proficiency with dealership/digital tools (DMS, RO tracking, diagnostics).
• Excellent written and verbal communication.

Responsibilities

• Lead and develop a team of technicians, fostering a high-performance culture.
• Manage team performance with regular feedback and reviews.
• Oversee service workflows and technician development across shifts.
• Coordinate with Parts, Service Advisors, and other support teams to prevent bottlenecks.
• Uphold safety and organization standards in a world-class workshop.
• Act as primary escalation point for technical or logistical challenges.

Skills

Leadership experience

High School Diploma

Technical acumen across vehicle subs

Lean manufacturing / workflow

Digital tools proficiency

Communication skills

Education

High School Diploma or equivalent

Tools

DMS systems

Repair order tracking

Diagnostic software

Job description

Rivian is seeking a Service Production Supervisor to serve as the in-shop quarterback, directing vehicle flow from intake to quality check while coaching technicians for peak performance. You will be a master facilitator, ensuring parts, tools, and information are available to keep production moving without interruption.

Crucially, you will orchestrate a seamless service experience, mentoring your team to uphold Rivian's high standards of quality and safety in a fast-paced, high-volume