Service & Parts Desk Specialist

Empire MG Inc.; Augusta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. is seeking a Service Assistant to support the Service Manager in maintaining accurate reports and records within the dealership's service department. The role involves fielding customer inquiries, opening work orders, and maintaining service records.

The ideal candidate should have a High School Diploma or equivalent experience, basic accounting knowledge, and proficiency in Microsoft Office. This position offers an opportunity to grow within the automotive service industry.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use and understand desktop load applications such as Microsoft Office.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager and maintain control.
• Maintain the service library with current information.
• Maintain Service Department filing and records.
• Update customer profiles using information from work orders.
• Maintain accessories and supplies; prepare replacement orders.
• Prepare Service Technician efficiency reports if needed.
• Process warranty and/or product improvement claims.

Skills

Basic knowledge of accounting practices

Familiarity with Microsoft Office

Knowledge of office procedures

Understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Empire MG Inc. is seeking a Service Assistant to support the Service Manager in maintaining accurate reports and records within the dealership's service department. The role involves fielding customer inquiries, opening work orders, and maintaining service records.

The ideal candidate should have a High School Diploma or equivalent experience, basic accounting knowledge, and proficiency in Microsoft Office. This position offers an opportunity to grow within the automotive service industry.