Service Department Administrator

Empire MG Inc.; Waynesboro (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. in Waynesboro, Georgia is looking for a motivated candidate to assist the service manager in maintaining reports and records for the service department. Responsibilities include managing work orders, handling customer inquiries, and maintaining the service library.

The role requires a High School Diploma and basic knowledge of accounting practices. Familiarity with Microsoft Office and office procedures is essential. Join us to be part of a dedicated service team!

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman.
• Maintain the service library with current information.
• Handle Service Department filing and records.
• Update customer profiles using equipment information.
• Manage accessories and supplies.
• Prepare Service Technician efficiency reports.
• Process warranty and product improvement claims.

Skills

Basic knowledge of accounting practices

Ability to use Microsoft Office

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Empire MG Inc. in Waynesboro, Georgia is looking for a motivated candidate to assist the service manager in maintaining reports and records for the service department. Responsibilities include managing work orders, handling customer inquiries, and maintaining the service library.

The role requires a High School Diploma and basic knowledge of accounting practices. Familiarity with Microsoft Office and office procedures is essential. Join us to be part of a dedicated service team!