Service & Parts Coordinator — On-Call

John H. Carter Company; Broken Arrow (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

John H. Carter Company is seeking a customer service and order support specialist to respond promptly to inquiries, prepare quotes, process orders, finalize pricing, and generate invoices.

You will coordinate with Production, Outside Sales, Project Management, and Customer Service to ensure smooth operations. The role includes researching repair parts, managing open orders, and participating in on-call rotations.

Qualifications

• Education required: High School or better.
• Additional education: Community College/Vo-Tech or better.

Responsibilities

• Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.
• Provide quotes, execute orders, finalize pricing, and generate invoices.
• Manage open order dates and the scope of work.
• Communicate clearly across divisions (Production, Outside Sales, Project Management, Customer Service).
• Research and identify necessary repair parts to resolve issues promptly.
• Join after-hours/weekend On-Call rotation as needed to support operations.

Education

High School or better

Community College/Vo-Tech or better

Job description

John H. Carter Company is seeking a customer service and order support specialist to respond promptly to inquiries, prepare quotes, process orders, finalize pricing, and generate invoices.

You will coordinate with Production, Outside Sales, Project Management, and Customer Service to ensure smooth operations. The role includes researching repair parts, managing open orders, and participating in on-call rotations.